A "Pending" status means we are awaiting payment confirmation. Please complete your checkout as soon as possible to secure your selected date and time slot.

If your payment was processed but your order status shows as "Cancelled", please email us your order number and contact details. We will verify the transaction with our bank. Once confirmed, we will manually update your order status and send you a confirmation email.

This can occur during periods of high traffic on the payment gateway. We recommend waiting 5 minutes before trying again. If the issue persist, please use PAYNOW as an alternative payment. Please remember to complete the payment within 1 hour to avoid automatic order cancellation.

Please ensure your card details and One-Time password (OTP) are correct. If the problem persist, we advise contacting your bank for assistance or trying a different card.

We accept the following payment methods:

1. PayNow QR

2. VISA / MasterCard

3. Pacific Vouchers

Select PAYNOW as your preferred mode of payment.

Click PLACE ORDER, a PAYNOW QR code will be generated on screen for you to make your payment.

Step #1. Take a screenshot of the PAYNOW QR code on your mobile device

Step #2. Launch your mobile banking app and login

Step #3. UPLOAD the PAYNOW QR code using your bank app.

For DBS mobile banking app -> Select Pay & Transfer -> Scan & Pay -> Photo Library

For OCBC mobile banking app -> Select Scan & Pay -> Import QR

For UOB mobile bankin app -> Select Scan to Pay -> Use QR code from Photo

Step #4. Please wait for the payment to be processed. Your screen will redirect to a THANK YOU page if payment is successful.

*Please do not pay using UEN as this will further delay the processing of your order.

Select PAYNOW as your preferred mode of payment.

Click PLACE ORDER, a PAYNOW QR code will be generated on screen for you to scan and make your payment.

Step #1. Launch your mobile banking app and login

Step #2. Scan the PAYNOW QR code using your bank app.

For DBS mobile banking app -> Select Pay & Transfer -> Scan & Pay

For OCBC mobile banking app -> Select Scan & Pay

For UOB mobile bankin app -> Select Scan to Pay

Step #3. Please wait for the payment to be processed. Your desktop screen will redirected to a THANK YOU page if payment is successful.

*Please do not pay using UEN as this will further delay the processing of your order.

No. For your security, all credit card details are encrypted and securely stored by a MAS-approved payment provider. We respect your privacy and in compliance with with PDPA, Pacific Bookstores do not share or sell your personal information to anyone else. You can learn more about our privacy policy here.

No, we do not currently offer instalment plans.

Your Order Confirmation email is sent to your registered email addresss as soon as we receive your payment.

Please ensure your inbox is not full and is able to receive new incoming messages. If you cannot find the email in your primary inbox, please check your Spam or Junk folder