How can we help?
If your questions do not fall under any of these topics, use the Contact Form for more assistance
Quicklinks
Can I cancel my order after placing it?
If we approve a cancellation request, a $15 Cancellation / Amendment fee will be applied per order. Please note that delivery fee are non-refundable if the order is already in transit or has been delivered. Pacific Bookstores reserve the right to impose reasonable terms and conditions for any consent to any Cancellation / Amendment of an online order.
What are the shipping options and costs?
We offer two shipping options:
Self-Collection: Pick up your items directly from your child's respective school bookshop
Home Delivery: Fulfiled by our third-party logistics partner. For families with multiple children attending the same school, we provide multi-tiered delivery rates to help you save on shipping
| Shipping Mode | Delivery Fee (incl GST) | Delivery / Collection |
| Self Collection | Free | *As per selected date |
| Home Delivery - Orders with 1 cart | $15.80 | *As per selected date |
| Home Delivery - Orders with 2 cart | $22.80 | *As per selected date |
| Home Delivery - Orders with 3 cart | $29.80 | *As per selected date |
| Home Delivery - Orders with 4 cart | $36.80 | *As per selected date |
*Note: We only deliver to addresses within Singapore. Delivery to P.O. boxes is not available.
Where is the Self-Collection point?
Self-Collection point is at the respective SCHOOL BOOKSHOP. Please present your Order Confirmation email upon collection.
How do I view my purchase history?
1. Login to your ACCOUNT
2. Click on MY ACCOUNT
3. Select VIEW ORDER
I purchase the wrong item, what should I do?
You can exchange booklist items at the school bookshop, provided they are in brand-new, re-salable condition with no names written on them.
- Higher-value exchanges: If the new item costs more, you will need to pay the price difference
- Lower-value exchanges: If the new item costs less, the remaining credit can be used to purchase other items in the bookshop.
- Higher-value exchanges: If the new item costs more, you will need to pay the price difference
- Lower-value exchanges: If the new item costs less, the remaining credit can be used to purchase other items in the bookshop.
Can I return FAS booklist items that I don't need?
Yes, you can return FAS booklist items you do not need.
For Self-Collection: Please inform the booskhop staff about any unwanted items at the counter during your pickup
For Home Delivery: Please bring the unwanted itmes back to the school to process the return
For Self-Collection: Please inform the booskhop staff about any unwanted items at the counter during your pickup
For Home Delivery: Please bring the unwanted itmes back to the school to process the return
How do I opt in or out on the purchase of a booklist item?
During the ordering process, you can choose to opt in/out of purchasing a booklist item using the checkbox.
To include the item in your purchase, ensure the checkbox is ticked.
To exclude the item from your purchase, please ensure the checkbox is untick before proceeding.
Top Questions
Can I avoid the packaging fee?
Yes, you can! To avoid this charge, we encourage you to choose our Bring Your Own Bag (BYOB) option. Here's how:
1. When placing your order online, look for the "Bring Your Own Bag" option under "Select The Packaging"
2. Select that option, and the packaging fee will be automatically removed from your total during checkout.
1. When placing your order online, look for the "Bring Your Own Bag" option under "Select The Packaging"
2. Select that option, and the packaging fee will be automatically removed from your total during checkout.
What happens if I miss my delivery?
The courier may attempt a second delivery, subject to their availabilty. After 2 failed delivery attempt, the order will be transferred back to the school bookshop for self-collection. You will be required to provide your order confirmation for collection.
To reschedule a delivery, an additional fee of $25 per order will apply.
What payment methods do you accept online?
We accept the following payment methods:
1. PayNow QR
2. VISA / MasterCard
3. Pacific Vouchers
I'm having trouble logging in. What should I do?
You can reset your password here. If you did not receive the reset email, please check your spam or junk folder.
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Need more help?
Reach out to us via email or phone
E-MAIL
PHONE
(65) 6929 8012
