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If your questions do not fall under any of these topics, use the Contact Form for more assistance
Orders & Delivery
Can I avoid the packaging fee?
Yes, you can! To avoid this charge, we encourage you to choose our Bring Your Own Bag (BYOB) option. Here's how:
1. When placing your order online, look for the "Bring Your Own Bag" option under "Select The Packaging"
2. Select that option, and the packaging fee will be automatically removed from your total during checkout.
1. When placing your order online, look for the "Bring Your Own Bag" option under "Select The Packaging"
2. Select that option, and the packaging fee will be automatically removed from your total during checkout.
Can I combine orders from different schools for delivery?
No. Orders cannot be combined across different schools because packing is done at each individual school bookshop, not a central warehouse. To combine orders in one delivery, all items must be from the same school.
When will my order arrive?
Orders are delivered on your selected delivery date. Please see the delivery options and fees below
| Shipping Mode | Delivery Fee (incl GST) | Delivery / Collection |
| Self Collection | Free | *As per selected date / time |
| Home Delivery - Orders with 1 cart | $14.90 | *As per selected date (0900 - 1800) |
| Home Delivery - Orders with 2 cart | $19.40 | *As per selected date (0900 - 1800) |
| Home Delivery - Orders with 3 cart | $23.90 | *As per selected date (0900 - 1800) |
| Home Delivery - Orders with 4 cart | $28.40 | *As per selected date (0900 - 1800) |
You can track your order status here
*Note: Delivery route is determine by the courier company. The driver will attempt to deliver your order between 0900 and 1800 hrs.
What should I do if my order hasn't arrived?
If you did not receive your order on the scheduled delivery day, you can track its status here or contact the delivery customer service via WhatsApp at +65 89867937 or email at amythcs@gmail.com
*Note: Delivery routes are determined by the courier company. The driver will attempt to deliver your parcel between 0900 and 1800hrs.
What happens if I miss my delivery?
The courier may attempt a second delivery, subject to their availabilty. After 2 failed delivery attempt, the order will be transferred back to the school bookshop fro self-collection. You will be required to provide your order confirmation for collection.
To reschedule a delivery, an additional fee of $25 per order will apply.
What are the shipping options and costs?
We offer two convenient options:
Self-Collection: Self-collect from the respective school bookshop
Home Delivery: Fulfiled by a third-party logistics partner. We offer multi-tiered delivery fees for families with multiple children from the same school to optimize savings.
| Shipping Mode | Delivery Fee (incl GST) | Delivery / Collection |
| Self Collection | Free | *As per selected date / time |
| Home Delivery - Orders with 1 cart | $14.90 | *As per selected date (0900 - 1800) |
| Home Delivery - Orders with 2 cart | $19.40 | *As per selected date (0900 - 1800) |
| Home Delivery - Orders with 3 cart | $23.90 | *As per selected date (0900 - 1800) |
| Home Delivery - Orders with 4 cart | $28.40 | *As per selected date (0900 - 1800) |
*Note: We only deliver to addresses within Singapore and not to PO boxes
Where is the Self-Collection point?
Self-Collection point is at the respective SCHOOL BOOKSHOP. Please bring your Order Confirmation email for verification.
What if I miss the Self-Collection date?
You may attempt to collect the order on the next available walk-in date (subject to school availability) or when the school re-opens in January.
Please note that a storage fee of $5 per day may be applied to orders not collected after 14 days from the date of collection.
What do I need to bring for Self-Collection?
Please bring your order confirmation email, either printed or on your mobile device. If someone else is collecting on your behalf, they must present this confirmation.
Do you ship internationally?
No, we only deliver within Singapore
I purchase the wrong item, what should I do?
You may exchange booklist items at the school bookshop, provided they are in new, sellable condition with no names written.
- If exchanging for a higher-value item, you will need to pay the difference
- If exchanging for a lower-value item, the remaining credit can be used on other items in the bookshop
- If exchanging for a higher-value item, you will need to pay the difference
- If exchanging for a lower-value item, the remaining credit can be used on other items in the bookshop
What should I do if I receive the wrong or missing items?
For Wrong item: Please email to sales@pacificbookstores.com and with the "Subject: Wrong Item - Order Reference [Your Order Number]"
For Missing Item: Please email to sales@pacificbookstores.com and with the "Subject: Missing Item - Order Reference [Your Order Number]"
Our customer service representative will respond within 2 - 3 business days to arrange an exchange or collection.
*Note: For unavailable items, a pink credit note will be included in your delivery box. Please keep it for your records.
Can I combine multiple order from the same school?
Yes, you may combine up to 4 carts in a single order from the same school. Please refer to the multi-tiered home delivery fee below:
| Shipping Mode | Delivery Fee (incl GST) | Delivery |
| Home Delivery - Orders with 1 cart | $14.90 | *As per selected date (0900 - 1800) |
| Home Delivery - Orders with 2 cart | $19.40 | *As per selected date (0900 - 1800) |
| Home Delivery - Orders with 3 cart | $23.90 | *As per selected date (0900 - 1800) |
| Home Delivery - Orders with 4 cart | $28.40 | *As per selected date (0900 - 1800) |
Can I return FAS booklist items that I don't need?
Yes, you may return FAS booklist items you do not require.
For FAS beneficiaries opting for self-collection, kindly notify the bookshop staff of any unwanted items at the time of collection.
For FAS beneficiaries receiving home delivery, please return the unwanted items to the school bookshop
For FAS beneficiaries opting for self-collection, kindly notify the bookshop staff of any unwanted items at the time of collection.
For FAS beneficiaries receiving home delivery, please return the unwanted items to the school bookshop
How do I opt in or out on the purchase of a booklist item?
During the ordering process, you can choose to opt in/out of purchasing a booklist item using the checkbox.
To include the item in your purchase, ensure the checkbox is ticked.
To exclude the item from your purchase, please ensure the checkbox is untick before proceeding.
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